IT Maintenance and AMC

PASSCO provides annual maintenance contracts for computers, printers and peripherals in government and institutional offices. Each contract covers preventive maintenance visits, diagnostics, breakdown support, part replacement and written service reports, so equipment stays in working order and every visit is on record. Contracts can be awarded through GeM or by direct quotation.

What does a PASSCO maintenance contract cover?

  • Preventive maintenance visits
  • Hardware diagnostics and fault finding
  • Breakdown support
  • Part replacement
  • Written service reports for every visit

What is included in a PASSCO supply?

  • Equipment inventory at the start of the contract
  • Agreed visit schedule
  • Service reports and part-replacement records
  • Contract renewal review

How can I buy this from PASSCO?

Award it through a GeM bid, a tender or a direct quotation. Send the specification or the GeM bid number and we will confirm compliance before quoting. How GeM buying works.

Which documents come with the supply?

  • Equipment inventory
  • visit schedule
  • service reports
  • part-replacement records

Frequently asked questions

What does a PASSCO AMC cover?
Preventive maintenance visits, diagnostics, breakdown support, part replacement and written service reports. The exact scope and visit frequency are set in each contract.
How are maintenance visits recorded?
Each visit produces a written service report listing the equipment checked, the faults found and any parts replaced.
Does PASSCO promise a fixed response time?
Response times are agreed contract by contract and written into the AMC.

Need a quotation?

Send your requirement or GeM bid number and we will reply with a compliant offer.

Request a quotation